How to contact Centric?
If you would like to contact is please call us on 0808 1441034 (Mon-Fri 8.30am - 5pm)
or email email@example.com What payment method so you accept?
We accept Visa Credit, Visa Debit, MasterCard, American Express and Paypal.My payment has been declined, what can I do?
If your card has been declined we will require an alternative payment method. However if you card still continues to have problems we recommend you contact your bank.Do you have a showroom?
Yes we have a showroom that you are welcome to visit and try out our chairs, please call to arrange and appointment on 0808 1441034.How much is the delivery?
Our delivery is free throughout the UK.Do the chairs come assembled?
Our chairs come self-assembled. If you would like the chair pre-assembled we can offer this service for you. For more information and to request a quote please call 0808 1441034 or email sales@ centric-office.co.ukDo you deliver on the weekend?
This service is available please contact us for a quote on 0808 1441034 or email sales@ centric-office.co.uk
Do the chairs come with a guarantee?
Each of our chairs do come with a guarantee, please refer to the chairs description for how many years.What is your returns policy?
Goods will be accepted back for credit only with the express permission of Centric Office Solutions. Please contact us for instructions on point of delivery. Made-to-order items cannot be accepted back in to stock. If you need to cancel your made-to-order items for any reason, this can only be accommodated within 24 hours of placing the order. If a cancellation is possible after 24 hours, Centric Office Solutions will charge a cancellation fee as it is unlikely that we could re-sell made-to-order items to another customer. Please contact Centric Office Solutions for details. Made-to-order items cannot be cancelled after despatch from the warehouse. Refused deliveries of made-to-order items are not eligible for credit. Our usual refund policy does not apply to made-to-order items, which cannot be returned or exchanged unless faulty. The above conditions do not affect your statutory rights when goods are faulty, or not as described. Goods must be returned in their original packaging, unused, unassembled and in a resaleable condition. Credit shall not be given for goods received damaged. The buyer shall unless otherwise stated be responsible for the cost of the return carriage of all goods returned which shall be at the risk of the buyer until actual receipt of the goods to Centric Office Solutions. Proof of return delivery will remain with the buyer. We reserve the right to charge for incomplete returns, orders placed in error or not wanted.
When will my chair be delivered?
Your chair will be dispatched in 10 working days from order.My order has not arrived, what do I do?
If your order has taken longer than expected please contact our sales team and confirm your order number and they will be able to check the status.What if my chair is damaged?
Sometimes chairs may get damaged in transit. If this is the case please photograph the area damaged and email it to us at firstname.lastname@example.org
as soon as possible and we enter this into our resolution procedure.Are discounts available?
Bulk orders of over 10 units will be discounted, please contact us if your are wanting to make an order for over 10 and confirm the details and we will prepare a quote for you.Can I order spare parts for my chair?
If you require a spare part for your chair please contact us confirming the date you purchased the chair, along with the model number and we will be able to organise this for you.What is the weight allowance for the CEN chairs?
Our CEN chairs have a maximum weight allowance of 110kg, except for CEN 24/7 which is upto 190kg.